Marketing Specialist

Designed and deployed production WhatsApp AI agents for more than nine clients in healthcare, retail, and tourism. Automated appointment scheduling, reminders, payments, and 24/7 customer support using n8n, ManyChat, Claude, and WhatsApp Cloud API.

Built Sofia, a reusable AI receptionist architecture with more than 20 integrated workflows across Google Calendar, Google Sheets, Stripe, and CFDI/SAT e-invoicing. Created a recurring-revenue offer, managed pricing, contracts, and the end-to-end sales cycle, and developed products including a multi-tenant Next.js, Supabase, and Stripe SaaS, Shopify storefronts, and an AI medical-insurance quoting tool.

Developed brand positioning and digital marketing strategy for wellness-focused real estate buyers. Built lead-generation funnels and automated communications to qualify prospects before sales engagement.

Created digital content strategies and presentations for strategic partnerships and investors. Used analytics and audience insights to guide data-driven marketing decisions.

Collaborated with the CEO on multi-brand marketing strategies and growth proposals for international expansion. Developed marketing presentations to support strategic initiatives.

Coordinated digital marketing activities and online brand presence across websites and social media. Managed collaboration with design and marketing teams to improve visibility and digital engagement.

Coordinated high-volume operations during the PGA Tour COVID testing program. Managed logistics and patient communications in a fast-paced service environment.

Provided international customer service in Spanish, English, and French, supporting clear communication with diverse customers and stakeholders.

Developed and supported organic social media content initiatives for CAI at Tecnológico de Monterrey. Increased Instagram and LinkedIn followers by 20%.

Reached more than 2,000 target accounts through organic content, helping improve the organization's digital reach and audience engagement.

Provided business and marketing consulting to small and medium-sized businesses in the Zona Tec area. Supported commercial and marketing strategy development.

Led workshops on brand positioning and social media campaigns, helping participating businesses improve their strategic marketing approach.

Received the CENEVAL Outstanding Performance Award. Developed marketing strategies, financial plans, and customer acquisition and retention plans for organizations including Chubb Insurance, Telcel, and Cielo Mágico.

Completed international studies in marketing, accounting, and family business in Sweden.