I am a client-focused Account Manager with experience delivering personalized, high-value customer experiences and building lasting relationships with premium clients. I specialize in understanding client preferences, providing tailored recommendations, and strengthening satisfaction, loyalty, and long-term engagement.
In my current role at Arrivia, I analyze and forecast timeshare accounts, create customized vacation package proposals, and conduct consultations with high-tier members. I also provide post-vacation support and negotiate membership upgrades that support retention and revenue growth.
I bring a strong background in project management and automotive manufacturing from my experience at Hella Automotive Mexico. I have led multidisciplinary teams, managed series production programs, coordinated project timelines, budgets, supplier nominations, and engineering changes.
I have contributed to successful launches for global automotive customers including BMW, General Motors, Nissan, Cadillac, Toyota Tacoma, and Terrain programs. My work has included cost reduction, tooling approval, PPAP coordination, industrialization planning, quality improvement, and premium freight reduction.
I am an Industrial Engineer with a specialization in Quality and Productivity Performance. I combine consultative sales, customer relationship management, project leadership, manufacturing knowledge, and analytical problem-solving to deliver measurable business results.
