I am a multilingual customer service and client relations professional with more than 10 years of experience in customer support, hospitality, remote operations, and guest services.
I have supported customers through phone, chat, and email in high-volume environments, resolving product, account, banking, and service-related issues with empathy, accuracy, and professionalism.
I am experienced in CRM and case-management workflows, troubleshooting, proactive follow-up, service recovery, and documenting customer interactions to ensure effective resolution.
My background also includes hospitality management, reservations, front-desk operations, bookings, team onboarding, and daily operational coordination.
I bring strong relationship-building, upselling, communication, and team leadership skills. I communicate fluently in Arabic, Amazigh/Berber, French, and English, with beginner-level Greek.
Based in the Athens area of Greece, I am open to remote work and opportunities where I can deliver high-quality customer experiences and build lasting client relationships.
Provided high-volume remote customer support through phone, chat, and email for Traeger customers.
Troubleshot product and account issues, handled service recovery, completed proactive follow-up, and documented interactions in CRM and case-management tools to coordinate issue resolution.
Supported banking customers with account-related inquiries and concerns across multiple communication channels.
Managed sensitive fraud-related cases with accuracy, empathy, and adherence to established procedures. Recognized as a Top Performer for consistent service quality, reliability, and problem-solving.
Coordinated guest communication, bookings, daily operations, and service delivery in a hospitality environment.
Onboarded and supported team members to maintain smooth operations and a positive customer experience.
Managed reservations, guest check-in, and daily front-desk communication.
Supported booking administration and delivered a welcoming, efficient experience for guests.
Managed social media communication and developed relationships with guests and online audiences.
Supported brand visibility through engaging, customer-focused content and responsive communication.
Oversaw guest experiences, bookings, customer communication, and daily hospitality operations.
Supported service quality, team coordination, and repeat-customer relationships through reliable operational and guest-service management.
Bachelor, Sociocultural Animation & Sustainable Development
Diploma, Hotel Management
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