I am a detail-oriented business risk and mortgage operations professional with extensive experience in compliance auditing, loan processing, quality assurance, and transaction coordination. I help organizations maintain accurate documentation, meet regulatory requirements, and deliver efficient customer experiences.
I have supported the full mortgage lifecycle, including loan file preparation, underwriting readiness, document verification, pipeline management, title work, and borrower communication. I am experienced with conventional, FHA, VA, construction, jumbo, affordable housing, and specialized financing products.
In risk and audit roles, I conduct compliance reviews, document findings, monitor corrective actions, and escalate risks when appropriate. My regulatory knowledge includes loan compliance, loss mitigation, RESPA, ECOA, program requirements, and automated underwriting findings.
I bring strong analytical, organizational, and communication skills to high-volume, deadline-driven environments. I collaborate effectively with borrowers, underwriters, lenders, title companies, legal professionals, and internal operations teams.
I also have experience in business development, insurance sales, collections, customer service, and team mentoring. I am committed to improving workflows, resolving issues professionally, and maintaining quality standards across every process.
Reviewed borrower documentation and coordinated mortgage files through the opening workflow to ensure complete, processing-ready packages for initial underwriting review.
Resolved internal file issues with lending teams, monitored compliance milestones, retrieved missing documentation, submitted paperwork through online portals, and provided timely borrower updates by email and phone.
Conducted compliance audits of loan-related activities, reviewed financial statements against loan requirements, and documented findings according to established audit standards.
Performed follow-up audits, researched regulatory standards, supported quality assurance initiatives, and identified, escalated, and responded to operational risks. Applied knowledge of loss mitigation requirements, RESPA, and ECOA.
Managed a pipeline of more than 100 mortgage loans and achieved monthly closing rates of 60% to 80% through prioritization, organization, and proactive coordination. Partnered with borrowers, underwriters, originators, lenders, title companies, and real estate agents.
Prepared compliant underwriting packages; verified documents; assessed income, credit, appraisals, debt-to-income ratios, and property values; and supported FHA, VA, construction, jumbo, portfolio, affordable housing, and specialized loan products. Performed title-related work, UCC filings, and resubordination agreement processing while ensuring DU, LP, and program compliance.
Developed full-cycle recruitment and business development strategies to meet client staffing needs. Used online advertising, social media, cold calling, and B2B follow-up activity to generate prospects.
Partnered with hiring managers, negotiated offers, analyzed market and competitor trends, secured contract agreements, and built relationships with key decision-makers.
Sold B2B supplemental insurance products and analyzed customer information to identify eligibility for discounts and special rates. Responded to coverage and claims questions to help prospective policyholders make informed decisions.
Developed marketing strategies, used mailings and phone solicitation to build a client base, and delivered group presentations at company-sponsored events. Achieved top sales performance among agents in November 2018.
Evaluated loan applications, validated and processed loan documents, analyzed financial reports, and maintained compliance with company confidentiality and documentation requirements. Contacted customers regarding delinquent payments and resolved account concerns.
Managed account records, transaction data, vehicle title applications, transfers, registrations, and UCC filings. Collaborated across departments and with DMV authorities to resolve title issues and improve operational efficiency.
Reviewed patient financial documentation for data integrity and compliance, investigated rejected claims, resolved billing discrepancies, and established payment plans for outstanding balances.
Submitted reimbursement claims through electronic, mail, and fax channels; resolved coding issues; maintained patient account records; and provided high-volume phone support for patient billing questions and account concerns.
Certification, Complete Financial Analyst Master Class
Completed online certification training in financial analysis.
Certification, The Complete SQL Master Class
Completed online certification training in SQL.
High School Diploma
High school diploma.
Some College (No Degree), Business Administration and Accounting
Completed coursework in business administration and accounting.
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