I am a senior technology operations leader with extensive experience directing field technology support across airport, hospitality, sports, gaming, restaurant, and retail environments. I lead teams, manage service delivery, and ensure reliable technology operations in high-volume, revenue-critical locations.
I have led large-scale technology transitions, including POS and network migrations across dozens of airports and hundreds of revenue centers. My experience includes onsite go-live support, system removals and installations, testing, stabilization, resource scheduling, and operational coordination.
I manage IT leaders and technical teams while maintaining strong focus on SLA performance, ticket-management discipline, incident response, and stakeholder communication. I partner effectively with operations, vendors, clients, and project teams to deliver dependable support coverage.
My technical background includes POS and payment platforms, self-service kiosks, credit-card processing, digital signage, networking, servers, Microsoft technologies, service-management systems, and security platforms. I have also supported new construction, unit openings, system configuration, programming, and associate training.
I bring business-focused leadership experience in budget planning, project oversight, change management, event technology support, and complex infrastructure upgrades. I am committed to developing teams and delivering resilient technology solutions that support operational and financial goals.
