I am a graduate in International Business and Negotiation with experience in customer service, sales support, supply chain master data, and digital marketing. I am motivated by international environments, human contact, and delivering practical solutions to customer and business needs.
I have supported high-volume customer-facing operations, welcoming and assisting more than 50 customers daily, handling transactions, responding to requests, and maintaining service quality during busy periods.
My supply chain experience includes managing more than 500 product references in SAP, creating and updating master data records, processing requests, and checking product and logistics parameters to ensure data quality.
I also have international sales support experience in maritime transport, where I processed approximately 60 quotations per day and communicated in English with clients, suppliers, and partners. I can adapt proposals to destinations, volumes, rates, and lead times while managing multiple commercial requests.
In digital marketing, I have monitored mobile application performance, analyzed market data, optimized app store visibility using AppTweak, and contributed to a 14% performance improvement in the French market. I have also adapted content in French, English, and Spanish and managed social media activities.
I speak French, English, and Spanish, and I bring strong organization, coordination, active listening, and intercultural communication skills. As a tournament director and competitive international draughts player, I have developed leadership, event management, logistics, and problem-solving abilities.
Welcomed and assisted more than 50 customers per day in a busy retail environment. Responded to customer requests, provided advice, and maintained a high standard of customer service.
Handled payments and transactions while supporting daily store operations. Built customer-facing communication, adaptability, and service-quality skills.
Managed more than 500 product references in SAP, including the creation, modification, and update of product records.
Processed SAP-related requests and checked product data and logistics parameters to support master data quality and supply chain operations.
Processed approximately 60 quotations per day for maritime transport services. Prepared quotes based on destinations, volumes, rates, and lead times.
Managed multiple commercial requests simultaneously and communicated daily in English with international clients, suppliers, and business partners.
Monitored mobile application performance through Google Play Console and analyzed downloads, users, and market-level performance.
Optimized app store visibility using AppTweak, contributing to a 14% performance improvement in the French market. Adapted content in French, English, and Spanish and managed social media activities.
Organized more than 15 national and international draughts competitions. Coordinated registrations, results, logistics, players, referees, and clubs.
Supervised teams, accompanied young players abroad, handled unexpected situations, and supported event delivery through planning and coordination.
Master's Degree, International Business and Negotiation
Graduated with honors. Studies included international business development, negotiation, proposal preparation, market analysis, sales strategy, project management, digital marketing, intercultural communication, business law, and data analysis.
Bachelor's Degree, Applied Foreign Languages for Business
Focused on English and Spanish in professional contexts, written and oral communication with international stakeholders, translation and adaptation of commercial content, intercultural communication, business vocabulary, negotiation, and professional communication.
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