I am a customer-focused professional with experience in high-volume call centers, roadside assistance support, survey research, and community volunteering. I provide calm, empathetic, and professional service while helping customers resolve concerns efficiently.
I have handled large volumes of inbound and outbound calls, including customer account inquiries, billing concerns, emergency roadside assistance requests, and market research surveys. I am comfortable working in fast-paced environments while maintaining accurate records and following established processes.
I use strong active listening, communication, problem-solving, and conflict-resolution skills to understand customer needs and provide clear next steps. I am experienced in documenting interactions in CRM systems and completing data entry with a high level of accuracy.
My roadside assistance experience has strengthened my ability to remain composed in stressful situations, gather essential information quickly, and coordinate services such as towing and lockout support. I focus on reassuring customers while delivering timely assistance.
I also bring community support experience through volunteer roles serving women, seniors, and community members. I value respectful communication, companionship, and helping create positive experiences for people from diverse backgrounds.
Handled 70–90 inbound calls per day in a high-volume call center environment. Assisted customers with account inquiries, billing concerns, and service requests.
Documented customer interactions and updates in CRM systems. Resolved customer issues while maintaining professional service standards.
Managed more than 60 calls per shift from drivers requesting emergency roadside assistance. Collected customer details and coordinated services including towing and lockout support.
Provided reassurance and clear instructions to customers in stressful situations. Maintained accurate records while coordinating timely service.
Conducted 80–120 outbound survey calls per shift for market research initiatives. Followed structured scripts to support reliable and consistent data collection.
Entered survey responses into systems with more than 95% accuracy. Met or exceeded daily calling and survey completion targets.
Assisted with food bank preparation and distribution for community members. Supported programs including Bingo and other community social activities.
Provided friendly conversation and emotional support to visitors. Helped create a welcoming and supportive environment.
Assisted residents during recreational and social activities in a long-term care setting. Provided companionship and conversation to support resident wellbeing.
Helped organize activities that encouraged engagement and positive social interaction. Contributed to a respectful and supportive environment for residents.
Community Support Worker Certificate, Community Support Work
Completed Community Support Worker Certificate in 2015.
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