Client Success Specialist | Data Analyst

Supported a portfolio of more than 100 advertisers with campaign configuration, lead delivery setup, suppression logic, performance optimization, and technical onboarding. Acted as the primary technical contact, troubleshooting integration issues and ensuring accurate, seamless data delivery.

Configured and validated client integrations by reviewing HTTP GET and POST methods, success response patterns, and dynamic parameter mappings. Produced client documentation, dashboards, and reporting materials, while using business intelligence analysis to provide actionable performance recommendations.

Investigated fraud and bot activity through Looker disposition-data analysis, identified suspicious traffic sources, and coordinated mitigations with cross-functional teams. Automated support workflows through scripting and collaborated with engineering, product, and marketing teams to resolve issues and communicate updates.

Recruited, hired, trained, and onboarded more than 20 English teachers, providing professional development and performance feedback. Created operations manuals and training materials that increased team efficiency by 40% and supported consistent service delivery.

Managed daily operations for more than 400 students, resolving inquiries and conflicts while maintaining strong satisfaction. Served as a liaison among students, teachers, and administrative staff to ensure clear communication and alignment.

Implemented digitized administrative systems, including automated attendance tracking and enrollment databases, improving processes and decision-making by 80%. Administered TOEFL iBT certification for more than 50 candidates annually and developed data-driven retention and program-improvement strategies.

Completed comprehensive training in data analysis, visualization, and reporting to support data-driven insights.

Developed Python skills for data analysis and automation to enhance customer support workflows.

Built foundational knowledge in web technologies to better understand and support technical client needs.

Bachelor of Engineering in Industrial Engineering with a specialization in Logistics and Manufacturing.