Customer Relations Manager and Key Account Manager

Managed key customer accounts generating more than $3.5 million in annual revenue, serving as the primary contact for customer needs, complex issues, and long-term relationship management.

Managed complex orders from quotation through delivery in collaboration with Customer Service, Sales, Manufacturing, Engineering, and Pricing teams. Prepared OEM and key-account quotations, resolved order discrepancies and fulfillment challenges, qualified sales leads in HubSpot, and used Salesforce Lightning and CPQ to support sales processes.

Led and supported an inside sales team responsible for quotations, order processing, customer support, pricing verification, and order quality reviews.

Coordinated communications among customers and Sales, Purchasing, Production, Engineering, Applications, and Customer Service teams. Coached team members on service, issue resolution, and complex order challenges while using Salesforce Lightning and CPQ.

Coordinated expedited and emergency orders to meet critical customer deadlines and business requirements. Investigated customer complaints and worked with cross-functional teams to implement effective solutions.

Prepared sales and customer reports to support planning and decision-making. Partnered with Production and Customer Service to resolve order and operational issues using Salesforce Lightning and CPQ.

Supported daily customer service operations, order management, workflow coordination, and consistent service standards. Represented Customer Service in production meetings and communicated customer priorities and order requirements.

Coordinated communications among customers, sales representatives, and production personnel to support accurate processing and timely fulfillment. Applied CPQ tools to quotation and order-related processes.

Processed customer orders and coordinated customer requirements with Sales and internal departments. Responded to inquiries, researched order issues, and facilitated timely resolutions.

Built strong customer relationships through responsive and reliable service while developing in-depth knowledge of products, internal processes, and customer requirements. Used CPQ tools to support quotations and orders.

Managed daily manufacturing floor operations for approximately 25 employees. Directed employee training, onboarding, quality control, payroll administration, and personnel management.

Led purchasing, vendor relationships, inventory control, production scheduling, and raw-material procurement. Addressed staffing, production, and supply-chain challenges to maintain operational continuity and minimize disruptions.

Managed daily office operations, including accounts payable, accounts receivable, administrative records, and property-related communications.

Assisted current and prospective tenants with inquiries and service requests, coordinated maintenance activities, and communicated with service vendors to support efficient property operations.

Completed associate studies in Computer Science.