Senior Product Manager — Enterprise SaaS | Platform Integrations | AI-Enabled Products

I operate a TICO-licensed sole-proprietor travel advisory business through Fora Travel. I manage the full business lifecycle, including positioning, customer acquisition, supplier negotiation, booking operations, in-trip support, and post-trip retention.

I designed CRM workflows, lead-routing automation, and operational SOPs for the inquiry-to-booking pipeline. I also manage relationships with cruise lines, tour operators, hotels, and DMCs, and develop proposals for complex multi-leg and group itineraries.

Defined product strategy and multi-quarter roadmaps for talent and learning products in ADP's NextGen HCM platform, serving enterprise and mid-market clients across RUN, Workforce Now, Lyric, Vantage, and Enterprise systems of record. Led the internationalization of the ADP LMS across 15 languages for more than 30 enterprise clients.

Led discovery and prototyping for a GenAI-powered course-creation capability and developed a business case projecting $6M to $10M or more in annual client savings at scale. Improved newly launched NextGen LMS CSAT by 20% through structured client discovery and delivery of 14 high-impact enhancements.

Established a customer feedback and prioritization framework recognized by the Chief Product Officer. Secured a $2M enterprise renewal by translating business needs into product capabilities, and expanded Career Profile from two to more than nine data points with PDF export support for talent planning and succession discussions.

Led strategy to expand the StandOut assessment experience across multiple ADP systems of record without requiring native rebuilds, increasing reachable users and reducing per-product implementation effort. Streamlined onboarding through HRIS integration, reducing implementation timelines by 12 weeks for shared enterprise clients.

Automated Career Profile data capture through ATS integration, reducing adoption timelines from six to eight weeks to two weeks. Led the 0-to-1 strategy, development, and launch of the Rewards & Recognition application, driving more than 5,000 recognitions across 200+ enterprise clients within three months and earning the ADP Inspiring Innovation Award.

Influenced prioritization of automated engagement notifications and defined requirements that achieved over 90% client adoption and utilization.

Led cross-organization discussions with The Marcus Buckingham Company to inherit Talent Activation and Employee Engagement applications onto the Lyric platform, establishing the foundation for StandOut within ADP's talent ecosystem.

Designed end-to-end architecture for modular talent applications including Check-Ins, Exit Interviews, Pulse Surveys, and Performance Reviews. The reusable architecture improved development efficiency by 25% and became the team standard.

Designed the architecture and testing approach for Performance Reviews, supporting two annual review cycles across more than 10 enterprise clients with zero Sev0 issues.

Built backend services and integrations supporting talent-management workflows within ADP's HCM platform. Maintained zero high-severity issues across multiple enterprise client releases.

Led cross-functional teams of 10 engineers, including five backend and five frontend developers, through a migration to MVC architecture using AngularJS and REST web services. This reduced development cycle time by 20% and bug reports by 15%.

Delivered tailored e-commerce, survey, and social-networking solutions with more than 95% client satisfaction. Managed requirements, system design, development, QA, and deployment across concurrent client engagements.

Led three developer teams across product development and delivery for web and mobile applications in e-commerce, social networking, and real estate domains.