I am a customer-focused professional with experience in customer success, sales, customer support, administrative operations, and accounting support. I hold a Bachelor of Science in Marketing and a Customer Success Management certification.
I build positive client relationships through empathetic communication, active listening, problem-solving, and effective conflict resolution. I am committed to resolving customer concerns efficiently and improving overall satisfaction and retention.
I have supported sales activities by responding to prospective customer inquiries, following up on leads, gathering customer feedback, and collaborating on sales strategies. I understand the importance of product knowledge and timely communication in helping customers make informed decisions.
My operations and administrative experience includes front-desk management, call handling, scheduling, meeting coordination, visitor management, and information dissemination. I am comfortable managing high workloads while maintaining a professional and welcoming client experience.
I also have accounting support experience, including financial record keeping, invoicing, bank reconciliation, accounts payable and receivable, journal entries, and data entry. I use Sage 50Cloud and Microsoft Office 365 to maintain accurate records and support efficient business operations.
