I am a customer experience and logistics leader with more than 14 years of experience supporting cross-border transportation, warehousing, international trade, and client operations between the United States and Mexico.
I lead customer service and marketing operations for strategic accounts, including Fortune 500 clients that generate millions in monthly billing. My work focuses on client retention, account recovery, stakeholder relationships, commercial bids, and service excellence.
I have managed teams and currently lead an eight-person customer service and marketing team, including a supervisor. I emphasize operational alignment, process improvement, accountability, and strong customer outcomes.
My logistics background includes import/export operations, customs compliance, trade documentation, materials planning, and inbound and outbound freight coordination across air, ocean, and ground transportation.
I bring experience with multimillion-dollar international bids, regulatory compliance, digital transformation, and brand and digital marketing initiatives. I combine commercial awareness with hands-on operational knowledge to improve efficiency and support business growth.
I am a native Spanish speaker with advanced English proficiency, enabling me to effectively work with bilingual teams, customers, suppliers, and stakeholders across the U.S.-Mexico border.
