I am a versatile customer service and management professional with more than five years of experience across retail, telecommunications, education, sales, and digital marketing. I focus on delivering professional, empathetic service and building positive relationships with customers, colleagues, and stakeholders.
I have experience resolving billing, account, payment, technical-support, and service-related concerns in high-volume customer service environments. I use active listening, clear communication, and problem-solving to identify needs, explain solutions, and support first-contact resolution.
I bring sales, upselling, account management, retail, POS, cash-handling, and merchandising experience. I am comfortable using consultative communication to present product benefits, identify appropriate solutions, and contribute to customer retention and business goals.
My education background includes supporting children with autism and diverse learning needs as a teacher assistant, assistant teacher, and substitute teacher. I have supported classroom activities, behavior management, progress documentation, inclusive learning, and communication between teachers and staff.
I also have digital marketing experience coordinating campaigns, reviewing performance metrics, developing content strategies, and collaborating with advertisers and cross-functional teams. I am organized, dependable, adaptable, and committed to contributing to a positive, team-first workplace culture.
I deliver welcoming and professional customer service while helping maintain a positive in-store experience. I support customer needs, merchandising activities, sales, and store standards in a fast-paced retail environment.
I collaborate with team members to complete daily operational priorities accurately and efficiently. I apply communication, attention to detail, and problem-solving skills to contribute to a dependable team culture.
I resolved customer billing, account, payment, service restoration, cancellation, and technical-support questions while maintaining an empathetic and professional experience. I handled more than 20 customer calls per day and worked toward first-contact resolution.
I used consultative communication and sales presentations to explain product benefits and identify upsell opportunities. I also collaborated with technical-support teams to troubleshoot complex issues and improve resolution times.
I supported children with autism through structured classroom activities, communication support, and individualized learning strategies. I used interactive and age-appropriate activities to improve student engagement, participation, social skills, and comprehension.
I maintained records of student progress and behavior and communicated observations with teachers and staff. I helped create a calm, inclusive learning environment tailored to varied learning needs.
I coordinated digital marketing initiatives to improve client engagement, audience reach, and conversions. I analyzed campaign performance metrics and used findings to refine strategies and improve effectiveness.
I collaborated with cross-functional teams and advertisers to align priorities, communicate updates, and deliver projects on time. I also developed targeted content strategies that strengthened brand visibility across multiple digital channels.
I managed classroom activities for diverse student groups while maintaining a safe, respectful, and productive environment. I adapted instruction and classroom-management approaches to meet varying learning and behavioral needs.
I maintained attendance and student-progress records and coordinated lesson continuity with full-time teachers. My work emphasized flexibility, clear communication, and positive student engagement.
I supported children with autism through structured activities, inclusive play, and individualized classroom strategies. I encouraged communication, social interaction, and positive peer relationships in a nurturing environment.
I monitored student progress and behavior and communicated relevant observations to teachers and staff. I contributed to classroom routines and support plans designed for individual learning needs.
I managed high-volume customer interactions involving billing, payments, account changes, and technical support. I resolved customer concerns with patience and professionalism while protecting customer relationships and retention.
I identified service gaps and shared feedback that supported improvements in customer experience and team performance. I developed strong skills in communication, account support, issue resolution, and customer care.
Bachelor's, Business Entrepreneurship
Bachelor's program in Business Entrepreneurship.
Associate, Business and Management
Associate degree in Business and Management. Graduated with a 3.1 GPA.
High School Diploma
High school diploma.
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