I am a driven sales professional transitioning into SaaS sales, with a strong interest in learning, problem-solving, and innovative technology. I aim to use critical thinking and interpersonal communication to contribute to a high-performing sales team.
I have completed SWORD's competitive SDR School program, where I received one-to-one coaching from SDR leaders on outbound sales execution. My training includes cold calling, cold emailing, video prospecting, LinkedIn outreach, campaign management, prospect research, ICP identification, value positioning, and objection handling.
My customer-facing technical background has strengthened my ability to diagnose complex issues, ask effective questions, understand customer needs, and communicate clearly throughout the resolution process. I bring experience supporting commercial security, networking, access control, CCTV, and IoT environments.
I have demonstrated consultative selling ability through customer needs analysis, solution presentations, and tailored recommendations that generated sales opportunities. I am comfortable engaging prospects and customers by phone, email, and other omnichannel outreach methods.
I am recognized for problem-solving, reliable follow-up, documentation, and leadership. I am motivated to apply these strengths as an SDR or sales representative in the SaaS industry.
Completed SWORD's SDR School, a selective sales development program with a 3% acceptance rate. Received one-to-one coaching from SDR leaders focused on becoming an effective SDR.
Conduct strategic outbound prospecting through cold calling, cold emailing, video prospecting, and LinkedIn outreach. Participate in coaching on campaign management, prospect research, ICPs, value positioning, prospect pain points, and objection navigation.
Managed more than 10 customer service engagements per week, diagnosing technical issues, prioritizing requests, and maintaining consistent follow-up through resolution. Supported IP CCTV, intrusion alarm, access control, and IoT systems.
Received the Problem Solver Award in 2025 for technical problem-solving and contribution to 96% customer satisfaction. Trained new technicians on troubleshooting workflows, CRM documentation, and service best practices.
Supported commercial security environments by troubleshooting and resolving high-priority service issues. Contributed to 80% service performance goals through efficient technical diagnosis and resolution.
Handled more than 25 service requests per week involving CCTV, intrusion detection, ATM security, and access control systems. Diagnosed hardware, wiring, and network connectivity issues using technical schematics while maintaining accurate service documentation and customer communication.
Conducted consultative customer conversations to uncover needs and recommend tailored solutions for windows and air conditioners. Supported approximately 10 solution presentations per week.
Generated contributions to $125K in sales opportunities through needs analysis and solution recommendations. Coordinated installation activities between customers and operations teams to support smooth project execution.
Bachelor of Arts, Art History
Bachelor of Arts in Art History.
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