Customer Support and Sales Specialist

Manage approximately 300 customer calls per day, gathering and updating customer information while maintaining organized lead records in CRM systems.

Record call outcomes, client details, and follow-up actions to support accurate record-keeping and timely communication. Coordinate daily follow-ups with prospective customers across multiple leads.

Maintain consistent client communication in a high-volume environment and contribute to approximately three successful sales per day.

Conducted 80 to 100 outbound cold calls daily to engage prospective customers and generate qualified leads for the sales team.

Educated prospects about products, handled objections, and built trust throughout the sales process. Consistently met and exceeded weekly call and lead-generation targets.

Improved call-to-lead conversion through personalized communication and targeted follow-up practices.