Customer Service Representative | Technical Support | Reservations Specialist

Provided high-volume customer service and handled customer questions, complaints, service concerns, and follow-up needs professionally. Documented customer interactions, reported issues, troubleshooting actions, and resolutions accurately while following company procedures and quality standards.

Supported two technical support campaigns focused on internet connectivity and networking-related concerns. Delivered clear, step-by-step troubleshooting guidance in easy-to-understand language.

Assisted customers with hotel reservations, accommodations, appointment scheduling, and travel-related arrangements. Used CRM systems, calendars, and digital communication tools to manage customer information, bookings, and multiple requests accurately.

Delivered friendly and professional customer service in hospitality and food-service settings. Welcomed customers, took orders, responded to requests, served food and beverages, and maintained a positive guest experience.

Prepared and served beverages as a bartender, processed customer payments and cashier transactions, and maintained organized service areas. Assisted with dishwashing, kitchen cleaning, food preparation support, and daily kitchen operations alongside chefs and staff.

Worked efficiently during busy periods while maintaining cleanliness, organization, accuracy, teamwork, and effective communication with customers and coworkers.