I am a dedicated customer service, technical support, and collections professional with more than five years of BPO experience supporting customers across retail and business sectors.
I build positive client relationships through empathy, active listening, clear communication, and dependable follow-through. I am experienced in handling high-volume inbound and outbound interactions by phone, email, and live chat.
I provide step-by-step technical troubleshooting, document customer interactions accurately, and help customers reach practical resolutions. I am comfortable using CRM platforms including Zendesk and Salesforce.
My collections experience includes discussing outstanding balances, arranging payments, updating account records, and working toward performance targets while preserving positive customer relationships.
I am adaptable, organized, and able to work independently in remote environments. I have reliable internet access, experience with computer-based systems, and flexibility to support morning, evening, and weekend schedules.
Handled high-volume inbound and outbound customer interactions while maintaining a friendly and professional approach.
Assisted customers with billing and service concerns through active listening and problem solving. De-escalated difficult interactions, documented cases accurately, and worked toward customer satisfaction, quality, and productivity goals.
Conducted phone and email communications regarding outstanding balances, payment arrangements, and account concerns.
Used communication, negotiation, and empathy to encourage payments while maintaining positive customer relationships. Updated account information accurately, independently managed call volumes, and worked toward collection and performance targets.
Provided step-by-step technical troubleshooting and customer support, explaining solutions clearly and scheduling appointments when needed.
Identified customer issues, documented interactions, and provided appropriate resolutions or next steps. Utilized CRM tools to maintain accurate support records.
High School Diploma
Graduated with a High School Diploma in July 2019.
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