I am a customer-obsessed systems engineering professional with 10 years of experience spanning frontline service, enterprise operations, technical support, and systems analysis. I combine an understanding of customer-facing business needs with the technical skills to improve the systems behind them.
At Verizon, I progressed from technical support and systems coaching into global enterprise operations, IoT and API systems, and Engineer III systems analysis. I have owned enterprise platform operations, led critical escalations, designed workflows, and delivered integrations for large-scale device lifecycle management.
I independently led a digital transformation initiative, delivering 69 of 85 Jira stories in less than 30 days against an eight-month forecast. My work includes cross-platform entitlement architecture, high-risk transaction approval workflows, production releases, regression testing, and performance validation.
I am also an accessibility advocate and was named Verizon's company-wide JAWS Accessibility Subject Matter Expert. I created enterprise accessibility training used by leadership and bring experience with Section 508, process automation, Agile delivery, SQL reporting, Salesforce, Google Cloud Platform, and Teradata.
Before technology, I developed strong operational and leadership foundations in grocery, restaurant, and small-business environments. I have managed inventory, vendors, customer escalations, cash handling, training, scheduling, and client relationships, giving me a practical perspective on business operations and customer experience.
Independently owned a digital transformation project as the sole Engineer III, delivering 69 of 85 Jira stories in under 30 days versus an eight-plus-month forecast.
Architected cross-platform entitlement architecture across My Business, ACSS, and B360. Designed an admin approval workflow for high-risk transactions and led production releases, regression testing, and performance validation across integrated environments.
Owned enterprise IoT and telematics platform operations end-to-end, supporting large-scale device lifecycle management and API integrations.
Represented Verizon on global AT&T collaboration calls as a subject matter expert for API architecture and IoT systems. Built and optimized SQL and Teradata reporting pipelines to improve observability and surface performance insights.
Managed enterprise systems across wireless, billing, and reporting for a high-volume commercial portfolio. Served as the primary escalation point for critical system incidents and coordinated cross-team resolution.
Named Verizon's company-wide JAWS Accessibility Subject Matter Expert. Built and distributed enterprise accessibility training that remained in use by Verizon leadership.
Delivered advanced enterprise systems and network troubleshooting using structured root-cause analysis.
Designed and facilitated technical training programs that accelerated team ramp-up and improved first-contact resolution.
Managed a UNIFI department including back stock, ordering, inventory, vendor communication, and vendor check-ins. Also managed health and beauty inventory, product ordering, and displays.
Worked across cashier, front end, fuel stop, floral, bakery, produce, and overnight stocking functions. Created cashier sales reports, verified incoming freight, and earned first place storewide for raising $1,500 for Multiple Sclerosis in one month.
Greeted and seated guests while managing wait times and table rotation during high-volume shifts.
Trained in full table service, including order taking, food running, and guest satisfaction standards.
Provided front-end cashier service, processing customer orders and payments quickly and accurately. Supported drive-through back-window and drink-station operations.
Served as a food runner during peak periods and maintained sanitation, health, and safety standards across the work area.
Owned and operated a residential cleaning business for more than two years. Found and booked jobs while building and retaining a repeat client base.
Managed payments, invoicing, scheduling, and direct customer communications.
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration in progress.
High School Diploma
High School Diploma.
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