Bookkeeper and Customer Service Professional

Processed weekly, biweekly, and monthly payroll for more than 12 clients through QuickBooks, including issuing checks and direct deposits. Completed monthly bank reconciliations by importing transactions into QuickBooks or reconciling accounts manually.

Managed invoicing, billing, accounts payable, and accounts receivable follow-up. Prepared tax payments and filings through EFTPS and LA TAP, including Forms 941 and 1040, while maintaining confidential client financial data and detailed Excel records. Served as a direct phone and in-person contact for clients needing guidance on tax returns and documentation.

Delivered high-volume customer service in a fast-paced restaurant environment and resolved customer conflicts promptly.

Handled merchandise sales, cash, deposits, and restaurant opening and closing responsibilities.

Monitored market trends to identify marketing opportunities and support business positioning.

Created advertising campaigns and developed pricing and audience-targeting strategies.

Managed wedding client consultations by phone and in person, discussing cake designs, pricing, and deposits.

Performed barista and cashier duties and served as a key holder with operational responsibilities.

Worked as a floor sales representative and supervisor, assisting customers and supporting daily retail operations.

Served as a key holder, opened and closed the store, processed shipments, and made bank deposits.

High School Diploma.