Software Engineer Dialpad
Designed and shipped production AI voice agents with agentic skill sets for enterprise clients. Integrated live CRM data through tool use to provide contextual capabilities during customer interactions.
Own the event-driven Python backend processing more than 500,000 daily call and messaging events across enterprise customers. Reworked the core event handler to reduce execution time by over 80% and eliminate asynchronous race conditions in the post-call AI generation pipeline.
Built customer-facing full stack surfaces using Python and Vue.js, enabling enterprise clients to configure integrations and access real-time contextual data without engineering involvement. Led teams of two to three engineers across multiple projects, providing technical direction from scoping through delivery.