Dynamic and results-driven professional with 2+ years of experience in digital marketing, content creation, and customer service. Skilled in social media strategy, AI-powered content creation, short-form video planning, Canva design, client management, customer support, and visa consulting.
Guide clients through end-to-end visa and passport application processes, ensuring accuracy and compliance. Assess client eligibility and documentation requirements, maintain client and stakeholder relationships, stay current with regulatory updates, and create educational social media content for Instagram and Facebook.
Managed high volumes of inbound and outbound calls, emails, and live chats. Educated customers on policies, products, and processes; maintained interaction records; collaborated on complex issue resolution; and tracked order statuses in real time.
Higher Secondary Certificate
Secondary Education
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