I am an organized and responsible administrative support and customer service professional with experience assisting clients through digital and in-person channels.
I communicate clearly and empathetically, focusing on understanding customer needs, resolving questions, and maintaining professional follow-up throughout each interaction.
I have experience managing appointments, calendars, customer records, emails, orders, supplier requests, and inventory information. I pay close attention to detail to keep information accurate and prevent errors.
I use digital tools including Microsoft Excel, Google Sheets, Google Calendar, WhatsApp Business, Gmail, Meta Business Suite, and Front to support administrative and customer service operations.
I am comfortable working remotely, have a reliable internet connection, and can adapt quickly to new tools and processes. I am available with flexible scheduling and interested in administrative, virtual assistant, and customer support opportunities.
Provided remote and local customer service through Meta Business Suite and Front. Responded to customer questions, followed up on requests, and helped resolve inquiries professionally.
Managed appointments, calendars, customer data registration, and record updates. Handled email communication and coordinated scheduling activities to support organized daily operations.
Delivered direct customer service in a local business environment, assisting clients with questions and maintaining clear, empathetic communication.
Used WhatsApp, email, Microsoft Excel, and Google Sheets to communicate with customers and support basic information management.
Managed customer service for an online store selling basic essential products. Organized customer orders and coordinated orders with suppliers.
Resolved customer problems and complaints while maintaining inventory records through Excel databases.
Professional Baccalaureate, Computer Science
Completed a Professional Baccalaureate in Computer Science.
Certificate, Introduction to Data Entry
Completed a certificate program in Introduction to Data Entry.
Certificate, Virtual Assistant with Data Analysis Focus
Completed a Virtual Assistant certificate program with a focus on data analysis.
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