I am a Customer Support Specialist with over five years of experience delivering empathetic, solution-focused support and customer experiences. I have more than three years of fintech experience, supporting high volumes of customers across phone, email, and live chat.
I have resolved 400–700 customer inquiries daily while maintaining a 95%+ customer satisfaction score. My experience includes investigating payment failures, transaction disputes, account verification issues, and card-related concerns.
I am skilled in customer success, CRM management, ticket resolution, escalation handling, customer retention, and SLA and first-contact-resolution compliance. I document customer interactions thoroughly to support service continuity and operational compliance.
I collaborate effectively with cross-functional teams, including Compliance, Risk, Fraud, and Product teams, to resolve complex customer and technical issues. I am also experienced in mentoring and onboarding new support representatives.
In addition to customer support, I have executive virtual assistant experience supporting senior leaders with calendars, meetings, travel, correspondence, reports, and presentations. I am comfortable working remotely across time zones and using modern collaboration tools.
I am committed to creating positive customer experiences through clear communication, ownership, problem-solving, and continuous improvement.
