Technical Support Engineer

Provided on-site technical support for corporate workstations and operational users. Restored desktop platforms following a cybersecurity contingency, including workstation formatting, setup, and deployment.

Performed hardware and software diagnostics, operating system updates, network printer configuration, user profile support, email backup and migration using Thunderbird and Zimbra, and malware removal. Managed the registration, control, and formal assignment of IT equipment and peripherals through SIGA.

Developed and integrated modules for the SCARNET WEB system using MVC architecture, PHP, and PostgreSQL. Improved the user interface, debugged SQL queries, and maintained existing application functionality.

Supported corporate platforms and assisted with the control and decommissioning of equipment in the AIT warehouse. Contributed to comprehensive technical support activities within the CRP environment.

Performed preventive and corrective maintenance for workstations, configured networks and shared printers, and provided technical support to administrative users.

Generated and analyzed statistical databases to improve assignment processes and institutional operational reporting. Also cleaned and continuously updated records in social security treasury payment systems.

Completed a Systems Engineering program focused on information systems, software development, technical support, databases, and technology infrastructure.