I am a responsible, approachable professional with extensive experience in customer-facing security, access control, incident handling, and operations support.
I stay calm in busy and unexpected situations, follow established procedures carefully, and communicate effectively with people from diverse backgrounds.
I have supported visitors and customers by providing information, managing admissions, controlling access, and reporting incidents accurately.
I am seeking a remote role where I can apply my customer service skills, adaptability, and fluency in Spanish, English, and Bulgarian.
I also develop personal digital projects using AI-assisted research, content organization, web platforms, and Make.com automation workflows.
I am eager to learn, undertake role-specific training, grow professionally, and contribute commitment from day one.
Worked in security and operations roles for CIS, Prosegur, Securitas, UPC, and I-SEC. Assisted visitors, provided information, controlled access, and monitored compliance with site procedures.
Handled and reported incidents while maintaining a calm, professional approach in customer-facing environments. Supported people from varied backgrounds and responded to unexpected situations.
Managed customer admission and access control at busy entertainment venues including Rockola, Lab, Kapital, and Fabrik. Assisted visitors and provided clear information during high-volume periods.
Applied venue procedures, coordinated access decisions, and maintained a professional customer service approach. This work overlapped with security officer positions.
Completed short-term electrical installation assignments with Hummerlux and Grupo Index. Worked on EV charging points, wiring, connections, and electrical tasks for new-build projects.
Applied low-voltage electrical training and occupational risk prevention knowledge while carrying out practical installation work.
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