I am a Dutch- and English-speaking sales and customer service professional with hands-on experience in inbound sales, upselling, customer retention, and high-pressure customer assistance.
I am skilled at identifying customer needs over the phone, explaining products clearly, handling objections, and turning service conversations into sales opportunities. I enjoy helping customers find practical solutions that meet their needs.
In roadside assistance, I managed emergency cases for Dutch customers across Europe, coordinating with garages, rental agencies, and hotels while keeping customers informed and calm. I take ownership of cases from the first call through resolution.
I also have experience selling health insurance through inbound calls, using needs-based questioning and cross-selling additional coverage such as dental and physiotherapy modules. I am comfortable working toward targets and adapting quickly to new products, systems, and scripts.
My background in hospitality and retail has strengthened my communication, teamwork, suggestive selling, and complaint-resolution skills. I actively seek challenges outside my comfort zone to build new skills and grow professionally.
Handled inbound emergency calls from Dutch customers stranded with vehicles across Europe and took ownership of cases from the first call through resolution.
Diagnosed vehicle issues by phone, negotiated repair appointments with local garages, and arranged alternatives including rental cars and accommodation. Coordinated customers, garages, rental agencies, and hotels while providing calm, clear updates in stressful situations.
Sold health insurance packages through inbound calls during the Dutch annual insurance switching season.
Used needs-based questions to recommend appropriate coverage and upsold add-on modules such as dental, physiotherapy, and extra coverage. Converted service and information calls into completed sales by clearly explaining value and handling price and coverage objections.
Took orders, mixed and served drinks, and delivered food in a fast-paced restaurant environment, often covering multiple duties during one shift.
Recommended dishes, drinks, and extras to guests to increase order value. Built relationships with regular guests and resolved complaints promptly to support a positive customer experience.
Restocked shelves and maintained attractive product presentation according to store standards.
Assisted customers with locating products and answering questions on the shop floor, building early customer-facing communication and service skills.
Bachelor, American Studies in English
Completed a fully English-taught cultural studies degree focused on communication, analysis, and presentation skills. Completed culture-oriented internships at the Cultural House, supporting archiving and event organization.
HAVO, Natuur en Gezondheid
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