Senior Appointment Setter and Sales Representative

I execute high-volume B2B outbound campaigns targeting more than 1,000 US-based business owners. I conduct cold calls and strategic discovery conversations to promote paid digital marketing services and qualify prospective clients.

I maintain an estimated 30% qualified contact rate through disciplined outreach, lead verification, and probing techniques. I also keep organized CRM records of interactions, call outcomes, and campaign progress to support accurate reporting, lead handoffs, and campaign optimization.

I executed high-volume outbound prospecting campaigns targeting more than 1,400 US-based leads. I conducted cold calls to introduce healthcare plans, assess client needs, qualify prospects, and convert opportunities.

I maintained organized client and sales records to support tracking, reporting, and follow-up activities. My work focused on strategic needs assessment, clear communication, and consistent outbound performance.

I administered fiscal and taxation operations for the City Treasurer's Office, including business tax billing, land and property tax assessments, land transfer tax processing, and official receipt issuance.

I supported end-to-end cash-flow management, payroll disbursements, reimbursements, vouchers, and cheque processing. I also conducted business book examinations and encoded auction data while maintaining precision and regulatory compliance.

I led daily operations for a team of 180 employees, supporting productivity, workflow efficiency, and high-performance output across functions. I monitored individual and team performance against company standards and procedures.

I also spearheaded onboarding and training programs for new hires. Through structured guidance and mentorship, I helped employees integrate into the company culture and improve ramp-up time.

I developed and executed sales strategies that contributed to a 25% increase in annual revenue. I managed a portfolio of more than 50 clients and achieved a 95% customer retention rate.

I conducted market research to identify business opportunities and target prospects. I also performed high-volume outbound calling to more than 1,000 US-based leads to prospect potential healthcare clients.

I conducted high-volume outbound calls to more than 800 Canada-based leads to prospect potential clients. I introduced life insurance and mortgage protection policies through cold calling and tailored conversations.

I identified customer needs, provided relevant information, built rapport, handled objections, and scheduled qualified appointments for sales representatives. My work required persistence, strong communication, and target-driven performance.

I prospected and qualified UK-based leads through cold calling, email campaigns, and networking events. I maintained current knowledge of service features and benefits to provide accurate information to prospective clients.

I increased sales by 20% by applying effective upselling and cross-selling strategies. I supported client acquisition by identifying needs and presenting relevant service solutions.

Bachelor of Tourism Management.

High school education.