Technical Support Specialist | Application Support | Cloud & AWS

I am a technology and business professional with more than 15 years of combined experience in web development, technical support, business management, consulting, and digital projects. I am focused on technical support, application support, cloud platforms, blockchain, Web3, and emerging AI solutions.

I provide troubleshooting, user and client support, issue analysis, technical communication, web application support, SaaS support, and ongoing website maintenance. I combine practical technical skills with business analysis and client-facing experience.

I have built and operated production blockchain systems, including a Rust-based Layer 1 blockchain with EVM compatibility deployed on AWS. I have also developed a Hyperledger Fabric ledger platform for Quran and Hadith verification, using Oracle Cloud, Google Cloud, and Python-based hash verification.

I am growing into AI engineering through work with generative AI, LLM applications, LangChain, prompt engineering, AI agents, and AI SaaS integrations. I am interested in building useful AI-powered tools and human-agent workflows.

My background also includes university teaching, property-development project management, marketing support, operations, and business consulting. I bring strong communication, training, team leadership, and problem-solving capabilities to technical and client support roles.