I am a customer-focused professional with hands-on experience in customer service, client relations, sales support, administration, and data entry. I communicate clearly, listen actively, and work patiently to resolve enquiries and complaints.
I have supported customers face to face as an MTN registration officer, where I registered SIM cards, processed welcome-back requests, upgraded customers from 3G to 4G, and explained services clearly. I am comfortable helping customers understand products and procedures.
As the founder of Lumen Wire, I manage client enquiries, recommend suitable products, prepare quotations, coordinate delivery follow-up, and provide after-sales support. I maintain organised sales and client records using Microsoft Excel.
My experience also includes office administration, legal document filing, scheduling, typing, printing, scanning, and ICT coordination. I have supported students, teachers, administrators, office clients, and business customers in varied professional environments.
I am reliable, organised, self-motivated, and comfortable working independently in remote support roles. I have balanced demanding night-shift factory work with daytime customer-facing responsibilities, demonstrating strong stamina, time management, and commitment.
I handle client enquiries, recommend suitable products, prepare quotations, and follow up through delivery and after-sales support.
I serve homeowners, shops, installers, resellers, and institutions across Kano, Bauchi, and Darazo. I also maintain sales and client records using Microsoft Excel.
I communicated daily with students, teachers, and administrators, explaining lessons and school information clearly.
As ICT Coordinator, I supported colleagues with technology-related needs and used Microsoft Excel for administrative work.
I observed polling-unit procedures and reported findings accurately, objectively, and impartially.
I interacted professionally with voters, election officials, and fellow observers in a high-pressure public setting.
I registered new customer SIM cards in accordance with registration procedures. I processed welcome-back requests and upgraded customer SIM cards from 3G to 4G.
I answered customer questions, explained MTN services, and resolved issues face to face. I maintained reliable daytime outlet performance while also working permanent night shifts at a factory.
I operated a rolling machine to produce pallets and later progressed to producing mosquito coils.
I worked permanent night shifts and followed production schedules, demonstrating reliability, consistency, and stamina.
I drafted, typed, and filed legal documents while keeping records organised and easy to retrieve.
I managed office correspondence, appointments, and scheduling to support daily administrative operations.
I provided typing, printing, scanning, and internet services to clients.
I handled customer service requests and supported daily office operations in a computer-services environment.
M.A., English Language
Master of Arts in English Language, in progress. Expected completion in 2028.
B.A., English and Literary Studies
Bachelor of Arts in English and Literary Studies.
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