I am a customer success and strategic account management professional with more than five years of experience managing high-value international client relationships. I build personalized engagement strategies that strengthen loyalty, retention, digital adoption, and long-term customer value.
I have managed large client portfolios across Europe, CIS, and APAC, including VIP and executive-level stakeholders. My approach combines detailed client profiling, proactive communication, tailored recommendations, and reliable end-to-end service coordination.
I am experienced in owning revenue and engagement KPIs, reactivating dormant customers, and converting offline luxury clients into repeat online customers. I work effectively across functions and can operate independently in fast-moving, remote environments.
Alongside client-facing roles, I have founder-side experience in B2B partnerships, product development, customer experience, and operations. I have translated business and user needs into product flows, operating requirements, marketplace rules, and go-to-market plans.
I am particularly interested in fintech, brokerage infrastructure, API-first products, digital assets, crypto markets, SaaS, and customer journeys from onboarding through long-term value realization. Based in Tbilisi, I am comfortable collaborating across EMEA and GST time zones and am open to relocation.
