Customer Service Representative / Travel Partner Specialist

Support Booking.com hotel partners and guests by handling inbound and outbound calls related to special requests, accommodation concerns, and service issues.

Manage business relationships with properties, assist with account and webpage-related concerns, and help ensure properties operate smoothly through Booking.com tools.

Maintain accurate company system information, monitor guest reviews for complaints, and support properties with rates and availability management.

Provided customer service and partner support for Booking.com travel and accommodation services.

Acted as a liaison between guests and hotels to resolve complaints, coordinate special requests, and maintain high standards of customer satisfaction.

Supported hotel partners with account management, property information updates, rates, availability, and accommodation webpage concerns.

Completed a 300-hour virtual internship focused on travel and tours operations.

Gained exposure to travel service processes and virtual tourism support activities.

Completed a 300-hour hotel operations internship.

Developed practical exposure to hospitality and hotel service operations.

Completed a senior high school internship in the Research and Development and Extension Department.

Accomplished assigned tasks and developed communication skills through teamwork and meetings.

Bachelor of Science in Tourism Management. Awarded President's Honors List for academic years 2019 to 2021.

Studied Information Technology with a major in Networking.

Completed the Technical Vocational Track in Information and Communications Technology.