I am a customer service professional with 3.8 years of experience supporting travel and hospitality customers and hotel partners. I hold a Bachelor of Science in Tourism Management and have developed strong expertise in customer communication and service delivery.
I handle inbound and outbound calls, email support, guest requests, partner inquiries, and complaint resolution. I focus on providing timely, accurate, and professional assistance to help ensure customer satisfaction.
I have experience supporting hotel partners with account management, property information updates, rate and availability management, accommodation webpage concerns, and platform-related issues. I also act as a liaison between guests and partners to resolve concerns efficiently.
My background in tourism and travel operations includes travel planning, reservations, itinerary support, and administrative coordination. I have completed virtual training related to travel booking processes and Amadeus basic functionality.
I am organized, detail-oriented, adaptable, and comfortable managing multiple tasks in a fast-paced environment. I am seeking a Virtual Assistant or Customer Support role where I can apply my communication, problem-solving, administrative, and client relationship skills.
