l am a versatile, results-driven professional with 14 years of experience in client relationship management, B2B/B2C sales, and high-level customer service. Currently based in Espoo, Finland, I thrive in fast-paced, international environments.
As a multilingual professional (fluent in French, Arabic, English, and conversational in Finnish), I excel at bridging communication gaps and driving engagement across diverse European markets.
Throughout my career, I have successtully led sales teams, managed full sales cycles, and delivered tailored solutions that maximize client satisfaction, retention, and revenue growth.
Highly adaptable and tech-savvy, I bring a strong commitment to excellence and cross-cultural collaboration, making me an ideal asset for international teams and remote operations.
Managed daily cash register operations and delivered high-quality customer service in a fast-paced retail environment.
Supported store merchandising, restocking, and inventory maintenance. Proactively interacted with local customers, strengthening communication skills and cultural integration within the Finnish market.
Led and coached a sales team of 11 people, consistently meeting and exceeding annual sales targets by 23% through performance monitoring and KPI tracking.
Expanded B2B and B2C client portfolios through data-driven prospecting strategies. Directed market feasibility studies for six new real estate projects to support product positioning and competitive pricing.
Directed an eight-person sales team and implemented performance-driven sales strategies.
Improved team performance through targeted training in advanced sales techniques and quality standards. Monitored competitor activity and maintained client databases for targeted sales campaigns and revenue growth.
Led a four-member sales team, setting clear commercial strategies and ambitious sales objectives.
Expanded the client portfolio and increased revenue through market research, competitive analysis, and focused sales execution.
Generated approximately €14 million in total turnover, equivalent to 150 million MAD, and received the Best Salesperson of the Year 2013 award in the Alliances Darna division.
Managed the full sales lifecycle from prospecting through closing, delivering tailored solutions to high-potential clients. Conducted commercial prospecting and monitored market trends to identify new business opportunities.
Google AI Professional Certificate, Artificial Intelligence
Completed the Google AI Professional Certificate.
Bachelor's Degree, Business/Managerial Economics
Bachelor's degree in Business/Managerial Economics.
2-Year University Diploma, Business and Commerce
University diploma in Business and Commerce.
Integration Training & Finnish Language Certification, Finnish Language
Completed Modules 1-3 of integration training and Finnish language certification.
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