I am a growth, sales, and client services executive with more than 20 years of experience helping global organizations accelerate revenue, build strategic partnerships, retain enterprise clients, and improve customer experiences.
I specialize in enterprise business development, strategic account growth, client services, and executive relationship management. My experience spans BPO, AI, customer experience, healthcare, telecommunications, travel, retail, financial services, and technology.
I have built high-performing sales organizations, managed enterprise pipelines exceeding $30 million, and closed complex multi-stakeholder opportunities. I have generated significant annualized revenue through new-logo acquisition and strategic expansion of existing enterprise accounts.
My leadership experience includes global operations, multi-country delivery, P&L management, CX strategy, and operational performance. I have served enterprise clients across the United States, Jamaica, the Dominican Republic, and the Philippines.
I am known for developing long-term client partnerships, negotiating favorable commercial outcomes, and identifying opportunities for sustainable growth. I combine executive-level sales leadership with a customer-focused approach to strategic partnerships and revenue expansion.
Closed two enterprise client partnerships within the first four months, generating approximately $8 million in annualized revenue.
Implemented CRM-driven pipeline management, opportunity tracking, executive forecasting, prospecting sequences, and outbound sales processes. Partners with executive leadership to identify growth opportunities and strategic partnerships while building LinkedIn thought leadership.
Served as executive sponsor for enterprise clients across the United States, Jamaica, Dominican Republic, and the Philippines.
Partnered with sales and client leadership to strengthen client relationships and identify expansion opportunities. Led multi-country delivery organizations accountable for CX, quality, operational performance, and financial results.
Built and managed an approximately $30 million qualified annualized sales pipeline.
Led enterprise business development initiatives across multiple industries and advanced four enterprise opportunities to the final proposal stage.
Led enterprise sales initiatives focused on customer experience, AI, and digital transformation.
Developed business opportunities and executive relationships for enterprise technology and CX solutions.
Led enterprise sales for AI-enabled performance solutions.
Built strategic relationships with leading BPO organizations and enterprise contact centers.
Generated approximately $70 million in annualized revenue through enterprise business development and strategic account expansion.
Received the 2019 Global Top Sales & Growth Award and closed three new enterprise logos in 2021.
Led executive client relationships and P&L management for enterprise operations.
Retained a major at-risk client, negotiated a 12.5% rate increase, and expanded delivery into two additional countries.
Bachelor of Science, Business Administration
Bachelor of Science in Business Administration.
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