I am a customer support and sales professional with more than 1.5 years of experience in outbound appointment setting, U.S. telecommunications sales, healthcare BPO, and e-commerce support.
I am experienced in high-volume cold calling, lead qualification, needs analysis, objection handling, appointment setting, and sales conversion. In my appointment-setting work, I have made more than 400 outbound calls per day and booked 49 appointments across four shifts.
In telecommunications support and sales, I have generated more than eight sales per day by identifying customer needs and recommending mobile devices, internet plans, and cable upgrades. I also handle billing concerns, account requests, order processing, troubleshooting, and follow-ups.
I have healthcare customer service experience supporting prescription benefit, coverage, eligibility, and pharmacy-related inquiries. I understand the importance of protecting confidential healthcare information and maintaining accurate documentation.
I am comfortable supporting customers through phone, email, and chat while using CRM, collaboration, productivity, and e-commerce tools. I am available for full-time remote work across U.S., U.K., and Australian time zones and have a dedicated home-office setup with reliable backup internet.
I generated more than eight sales per day by identifying customer needs and recommending mobile devices, internet services, and cable upgrades.
I resolved billing, account, and troubleshooting concerns for more than 50 customers daily. I processed orders, documented requests, managed customer accounts, and followed service requests through completion.
I supported callers with prescription benefit, coverage, and eligibility inquiries by verifying information and coordinating with pharmacies.
I provided accurate information, protected confidential healthcare data, and maintained compliant and accurate interaction documentation.
Humanities and Social Sciences (HUMSS), Humanities and Social Sciences
Completed the Humanities and Social Sciences strand with a general average of 93.4.
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