Saepul fikri ramadhan
Saepul fikri ramadhan

IT Support and Network Engineer

Open to offers · Member since 18 Oct 2026
Location
North Jakarta, Indonesia
Desired salary
Unspecified
Work preference
Remote Only / Freelance
Experience level
Senior

About

Professional summary

I am an IT Support and Network Engineer with over five years of experience supporting network infrastructure, end-user devices, hardware, software, and cloud-based identity systems.

I have managed enterprise-scale Active Directory migrations to Microsoft Entra ID, including a migration across 13 hospital networks and approximately 800 PCs and laptops. I focus on maintaining secure, accurate transitions while minimizing operational downtime.

My networking experience includes MikroTik and Cisco routing and switching, LAN/WAN administration, network monitoring, topology design, cable management, and troubleshooting connectivity issues. I have supported environments with more than 50 network nodes and maintained high operational uptime.

As a freelance IT network and support professional, I have helped small businesses improve local network stability, deploy devices, install licensed software, and resolve hardware and operating-system issues.

I am experienced in troubleshooting Windows, Linux, and macOS devices, maintaining industrial label printers, and assisting end users with daily technical issues. I am dependable, adaptable, and committed to keeping IT operations running smoothly.

Skills

13 capabilities

Experience

Career history

Cloud IT Support Bithealth

Managed an Active Directory migration to Microsoft Entra ID for 13 Siloam Hospitals networks, including cloud-based identity security integration.

Led the migration of systems across approximately 800 operational hospital PCs and laptops while minimizing downtime risks. Performed bulk user-profile configuration using Provwiz and provided advanced network, operating-system, and end-user technical support.

Installed, configured, and maintained Epson Label, Argox, TSC, and other industrial thermal/label printers to support reliable medical-document printing.

IT Network & Support Freelancer

Analyzed, repaired, and optimized MikroTik-based LAN and WLAN networks for more than 10 small corporate and SMB clients, improving internet connection stability by up to 25%.

Provided hardware and software troubleshooting, physical computer-component repairs, and support for an average of 15 PCs and laptops per month. Deployed new devices, installed genuine software licenses, and applied operating-system updates to maintain end-user security.

IT Network Zetmax

Monitored daily network performance using MikroTik to proactively identify and resolve internet disruptions, maintaining operational uptime above 99.5%.

Resolved physical network issues through cable-management restructuring, device interconnection, and local-connection optimization across more than 50 network nodes.

Designed and implemented network topologies for three core servers and dozens of client devices to support efficient internal data flow.

Education

Learning history
No education data available.

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