Content Moderator Teleperformance
Managed high-volume digital operations for a major social media platform, following strict confidentiality, compliance, and quality standards. Reviewed and processed user-submitted reports using policy guidelines and quality frameworks.
Completed identity-verification and document-validation workflows with strong attention to detail, data protection, and accuracy. Consistently met or exceeded targets for productivity, accuracy, and turnaround time.
Identified complex user behavior and operational issues, escalating critical cases to relevant internal teams. Collaborated with colleagues and support teams to improve workflows, reduce operational risk, and maintain service quality.