I am an experienced customer service and technical support professional with more than 10 years of experience supporting global customers across technology, travel, healthcare, retail, and digital advertising accounts.
I currently provide technical support for Meta Quest users, helping resolve hardware, software, connectivity, account setup, and device replacement concerns through live chat and email.
My background includes customer support for Meta advertising, Facebook and Instagram creators, Airbnb hosts and guests, Singapore Airlines passengers and KrisFlyer members, and Office Depot customers. I am comfortable managing voice and non-voice support, including inbound and outbound calls, emails, chats, and back-office tasks.
I have strong experience with account recovery, platform troubleshooting, appointment scheduling, advertising policy guidance, ticketing inquiries, customer escalations, and sales-oriented communication. I focus on providing sincere, accurate, and efficient service while protecting customer satisfaction and company reputation.
I am computer savvy, proficient in Microsoft Office, and able to work effectively in shifting schedules. I communicate in English and Tagalog and bring a dependable, customer-focused approach to every interaction.
Provide technical support to Meta Quest users, resolving hardware, software, connectivity, account setup, and device troubleshooting issues.
Process replacements for defective devices and assist customers through live chat and email channels.
Served as an online appointment setter for Medicare and Medicaid programs, initiating contact with eligible current and prospective members.
Scheduled and coordinated telephone or in-person consultations for members requiring insurance renewal support. Handled inbound and outbound calls.
Supported business owners, marketers, and Meta advertisers with technical and policy-related concerns involving advertising campaigns, Meta Business Suite, and Ads Manager.
Guided advertisers through rejected ads and Meta Advertising Standards to help maintain compliant and active advertising accounts. Delivered support through chat, email, and outbound calls.
Provided specialized support for Facebook and Instagram creators, including platform tools, technical issues, community management, monetization, and engagement tools.
Handled account safety and recovery cases for compromised Facebook and Instagram personal accounts and pages through live chat and email.
Handled phone and messaging inquiries from Airbnb hosts, superhosts, and guests.
Managed inbound and outbound calls, email, chat, customer escalations, tracking, and required escalation processes.
Handled inquiries from current members and prospective customers regarding the Singapore Airlines KrisFlyer loyalty program, products, and ticketing matters.
Provided customer service through inbound and outbound calls.
Handled voice and non-voice customer support for Singapore Airlines reservation inquiries, including booking-related questions from customers and passengers.
Performed inbound and outbound calling, back-office queue support, floor walks, and subject matter expert duties.
Responded to customer telephone inquiries regarding products and services while following standard procedures and scripts.
Applied sales and communication techniques to qualify prospects, present solutions, address objections, and sell products to current and potential customers.
Bachelor of Arts, Economics
Bachelor of Arts degree with a major in Economics in Tacloban City, Philippines.
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