Junior Fabric Data Engineer | Power BI Data Analyst

I manage end-to-end tracking and reporting for service installations, connecting field technicians and clients through accurate operational data and detailed performance reporting.

I architected and deployed a semi-automated ETL pipeline integrating ERP and CRM data sources, reducing manual processing and improving agent productivity by 5%. I also designed daily validation and reconciliation workflows that improved reporting accuracy and increased successful installation rates from 68% to 74%.

I lead weekly client briefings to present KPIs, installation performance, operational trends, and project-alignment recommendations.

I served as a primary inbound support contact for members and providers, handling complex questions related to health insurance plans, coverage benefits, and network providers.

I processed prior authorizations and claims while resolving billing, copay, and prescription-coverage issues. The role required accurate communication, detailed case handling, and problem resolution in a regulated healthcare environment.

I provided Tier 1 and Tier 2 technical troubleshooting and service-request management for home electronics customers.

I handled high-priority customer escalations and negotiated financial resolutions, including refunds, returns, and exchanges. I was selected to support the Samsung Home Appliances Canada division and adapted to regional policies, warranty guidelines, and customer-service standards.

Completed coursework from the Bachelor in Software Engineering program.

Certificate in Microeconomics and Applied Economics.

Completed the Python for Everybody Specialization.

Completed the Microsoft SQL Server Specialization.

Completed the Statistics and Data Analysis with Excel Specialization.

Microsoft Certified Fabric Data Engineer.

Microsoft Certified Azure Data Fundamentals.