I am a founder and operations manager specializing in remote hospitality support, guest communication, reservation management, and tourism business operations.
I support Airbnb, Booking.com, VRBO, Expedia, and boutique hotel operations across the UK and Europe. My focus is delivering responsive, professional guest experiences throughout the booking lifecycle.
I manage guest inquiries, reservations, calendar coordination, check-ins, check-outs, issue resolution, and client relations. I am experienced with Guesty, Hostaway, Hostify, Airbnb, and Booking.com Extranet.
I have built a three-shift operating model designed to provide 24/7 coverage, minimize missed guest messages, and maintain response times below five minutes. I also lead and train teams to deliver consistent service quality.
My professional training includes tourism and hospitality, international tourism business, and human resource management through Metropolitan School of Business and Management UK. I am fluent in English and a native Urdu speaker.
I am available for remote opportunities across UK/GMT time zones and offer hospitality businesses reliable operational support focused on guest satisfaction and direct booking growth.
