I am an experienced IT Officer and Technical Support Engineer with a background in systems and network administration, cybersecurity, and end-user support.
I provide helpdesk support and troubleshoot hardware and software issues to minimize downtime and maintain reliable IT operations.
I have hands-on experience configuring firewalls, routers, VPNs, and VMware desktop environments. I also support the implementation and maintenance of IT infrastructure.
I develop preventive maintenance and backup schedules to improve system availability, data protection, and operational continuity.
I bring strong problem-solving, analytical thinking, communication, and project management skills. I communicate effectively with both technical and non-technical stakeholders.
I hold a Bachelor of Science in Information Technology from KCA University and am focused on delivering efficient, secure, and user-centered technical support.
I provide helpdesk support and troubleshoot hardware and software outages to help users maintain productive and reliable access to IT services.
I configure and support firewalls, routers, VPNs, and VMware desktop environments. I also develop preventive maintenance and backup schedules to improve infrastructure reliability, security, and continuity.
Bachelor's Degree, Information Technology
Bachelor of Science in Information Technology.
Kenya Certificate of Secondary Education
Secondary education certificate.
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