I am a motivated and friendly Public Health student seeking an entry-level Customer Support Representative role.
I have developed strong written and verbal communication skills through university organizational activities. I communicate clearly, listen actively, and aim to ensure people feel heard and supported.
I am patient, empathetic, and able to stay calm when handling complaints, questions, or unexpected situations. I enjoy solving problems and providing helpful, positive experiences.
I am comfortable working collaboratively with a team, managing multiple tasks, and meeting deadlines. I take responsibility for assigned work and welcome feedback to improve my performance.
I am a quick learner who is ready to learn new products, customer service systems, and ticketing processes. I can support customers through live chat, email, phone, and social media channels.
As a native Indonesian speaker with intermediate English proficiency, I am prepared to contribute to a customer-focused team and grow in a professional support role.
Supported approximately 35 participants and classmates by answering questions and assisting with their needs during organizational project activities.
Communicated clearly with team members to resolve issues, meet deadlines, and complete assigned responsibilities. Maintained a calm, polite, and helpful approach when addressing complaints and unexpected situations.
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