Solutions Engineer

Supported revenue growth by partnering with account teams to qualify opportunities and recommend solutions for customers' technical and operational challenges. Contributed to $125K in new monthly recurring revenue, equivalent to $1.5M ARR, in 2024.

Guided SMB, mid-market, and enterprise customers through evaluation, adoption, and onboarding of managed hosting solutions. Advised on AWS, Google Cloud Platform, and Microsoft Azure architecture, performance optimisation, scalability, and reliability.

Used New Relic and Grafana to analyse system performance, investigate infrastructure behaviour, and guide production-environment improvements. Delivered demonstrations, technical walkthroughs, and training, while collaborating with Product, Engineering, Support, Sales, and Customer Success to communicate customer feedback.

Moved into the Engineering team after strong individual performance and the creation of a new role. Developed self-taught technical knowledge required to support clients and collaborate internally.

Built core solutions-engineering competencies and was recognised for rapid progression, independent learning, and the ability to support customer-facing technical conversations.

Managed inbound leads and conducted consultative discovery to understand customer needs, technical context, and business requirements.

Recommended appropriate hosting solutions and generated qualified opportunities through phone, email, and social-channel outreach.

Developed a sales strategy to launch a new mortgage intermediary channel, achieving a 37% conversion rate from outreach to signed partnership.

Managed customer relationships across the full lifecycle, from initial contact through onboarding and ongoing support. Delivered product training and developed long-term relationships with key partners.

Managed corporate customer accounts within the luxury, fashion, and entertainment sectors. Earned promotion through strong commercial performance.

Oversaw marketing initiatives, collateral design, photo shoots, and VIP customer events to support customer engagement and commercial objectives.

Supported the corporate sales team in coordinating customer-facing sales activities and account-related processes.

Built foundational experience in corporate sales operations, customer engagement, and hospitality-sector account support.

Graduated with a 2:1 in Business and Marketing.