Product Designer

I design AI-driven digital products for students, parents, and tutors, including learning and engagement experiences and teaching track-record functionality. These initiatives reduced tutor preparation time by 80% and contributed to user ratings of 4.7/10.

I lead the redesign of the e-commerce experience, mobile web navigation, and tutor, student, and administrator dashboards. I manage the design system, apply W3C accessibility standards and user feedback, review developer proofs of concept, and collaborate on Storybook component libraries.

I led the development of a pharmaceutical design system, creating scalable processes and documentation that reduced launch time and effort by 80%.

I led designers creating patient-facing medicine tracking dashboards, hotsites, and landing pages. I prototyped interactive flows, conducted user testing, and partnered with developers and product managers to structure a Storybook component repository.

I led the support division, improving the support application and designing the primary support-ticket platform to streamline customer interactions.

I optimized support workflows to reduce contact-center tickets and resolution time by 40%. I also established team-wide design processes and coached designers across the full product-design lifecycle, from discovery through delivery.

I redesigned team mobile applications and designed the Game Time iOS and Android app to improve fan engagement before and during matches by 700%.

I managed design-system documentation in Zeroheight and won an internal gaming hackathon with an online crypto-game proposal applicable to the company's sporting teams.

I designed a machine-learning-powered troubleshooting application that reduced troubleshooting time by 30% and generated global cost savings. I also redesigned an aircraft-coverage system to help prevent fraud and loopholes.

I maintained the design system and contact-center flows, interviewed users, and facilitated Design Thinking workshops to support product decisions.

I designed and optimized mobile and web experiences, focusing on UX and UI improvements for digital products.

My work included e-commerce development and digital marketing initiatives aligned with business goals and user feedback.

Certificate in Project Management for Designers.

Postgraduate qualification in User Experience Design.

Bachelor's degree in Web Design.