Dispatcher Supervisor

I coordinate and supervise daily dispatch operations, ensuring schedules are met, driver assignments are managed, and routes are optimized. I monitor real-time service activity and resolve delays, breakdowns, emergencies, and other operational issues.

I communicate with drivers, manage shift schedules and time-off requests, and ensure compliance with company policies, safety regulations, and local transportation laws. I analyze operational data, submit incident reports and write-ups to management and HR, and support dispatcher candidate interviews and onboarding.

I scheduled extra trips, assigned substitute drivers, reviewed routes regularly, and made operational adjustments as needed. I provided drivers and garage staff with transportation authority notifications and operational updates.

I confirmed completed trips, recorded cash fares, maintained driver logs, ensured pre- and post-trip vehicle inspections were completed, and escalated emergency and non-emergency calls to appropriate stakeholders. I also communicated repair needs to maintenance supervision.

I provided direct support to the Safety Director, Operations, and Management teams while maintaining safety documentation and protocols for NYCT requirements. I supported customer service responses, ADA compliance, and road supervisors with accident and incident follow-up.

I tracked daily activity, resolved camera violations and payments, maintained driver attendance, safety, and complaint records in the HUB system, and organized monthly safety events.

I served as a Call Center Dispatcher for Access-A-Ride, dispatching drivers and routes and assisting MTA associates with tracking and updating customer rides. I helped customers resolve issues with existing trips and acted as a first point of contact for MTA personnel and riders.

I supervised drivers during shifts, supported them with vehicle, navigation, and customer issues, and assisted supervisors with dispatch operations. I also helped de-escalate disturbances involving drivers, clients, and dispatch staff.

I prepared the store for opening, supported daily cleaning and restocking activities, and assisted customers with selecting items. I processed customer transactions accurately and efficiently.

I maintained a positive customer service approach and contributed to a clean, organized, and welcoming store environment.

I delivered customer service by greeting customers, answering questions, processing purchases, handling phone calls, following up on online orders, and maintaining the information desk. I assisted customers both in person and by phone.

I performed clerical and receiving duties including filing, dating, shredding paperwork, shipping and receiving deliveries, tracking shipments, fulfilling orders, restocking shelves, and maintaining book and text areas.