I am a reliable and precise customer service professional with experience in remote work, complaint handling, sales, and English-language communication.
I adapt quickly to new tasks, software systems, and working environments. My background includes customer-facing responsibilities in customer service, sales, hospitality, and tourism.
I have experience using Microsoft Office, macOS, SAP ERP, and Netcracker CRM/BSS systems. I am comfortable learning new tools and supporting customers through clear and professional communication.
I work effectively both independently and as part of a team. I value responsibility, accuracy, and maintaining a professional approach in every customer interaction.
I am a native Hungarian speaker with intermediate English and basic Spanish skills. I am interested in customer service, sales, and support-focused opportunities where I can continue developing my professional skills.
Completed practical work experience in food and beverage service and bartending at Hilton Hotel Prague.
Used English in a customer-facing hospitality environment and gained experience in catering service.
Worked remotely as a Customer Service Representative, supporting customers in English.
Handled customer complaints and used various software systems while delivering professional customer service.
Worked as a Sales Representative with sales and customer service responsibilities.
Used Netcracker CRM/BSS and Microsoft Office in daily work activities.
Secondary School Leaving Certificate, Office IT Technician Program
Completed the Office IT Technician Program and obtained a Secondary School Leaving Certificate.
Vocational Qualification, Tourism Technician
Completed vocational training as a Tourism Technician.
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