Franklin Madumere
Franklin Madumere

Automation & Integration Engineer

Actively looking · Member since 19 Oct 2026
Location
Lagos, Nigeria
Desired salary
Confidential
Work preference
Remote Only / Full Time, Part Time, Contract, Freelance, Volunteer, Internship, Temporary
Experience level
Mid

About

Professional summary

I am an Automation & Integration Engineer transitioning from more than 15 years of banking operations leadership at Fidelity Bank Plc. I combine deep experience in transaction services, cash management, funds transfer, risk reduction, and customer-facing operations with a practical focus on eliminating manual workflow bottlenecks.

I build end-to-end automation systems using n8n and Make.com. My work includes AI-powered workflow logic, conditional routing, credential troubleshooting, OAuth debugging, data mapping, real-time alerts, and integrations with Google Sheets, Gmail, Telegram, and OpenAI APIs.

I developed a Reputation & Feedback Intelligence Engine as a capstone project, creating a production-style system that requests feedback, analyzes sentiment and severity with AI, routes responses, drafts replies, and escalates urgent cases through Telegram and email.

My banking leadership background includes supervising teams of more than 15 employees, improving processes across cash and account operations, identifying fraud exposure, and optimizing service delivery across business functions. I am comfortable independently auditing inefficient processes and documenting practical solutions.

I hold AWS Certified Solutions Architect – Associate and AWS Certified Cloud Practitioner credentials, along with a postgraduate certificate in Cloud Computing. I am seeking opportunities where I can apply automation, cloud, API integration, and operational process optimization skills to build reliable business systems.

Skills

24 capabilities

Tech stack & tools

Working toolkit

Development

Experience

Career history

Transaction Services Division Head Fidelity Bank Plc

Led transaction services operations for the division, supervising more than 15 staff across cash management, funds transfer, account operations, and customer service functions. Managed delivery-channel, cash, and account operations to maintain service levels and operational efficiency.

Evaluated more than 10 banking procedures to identify bottlenecks and fraud exposure, implementing process improvements and collaborating with cross-functional teams to improve service delivery and business generation. Applied an automation mindset to legacy processes and established a foundation for workflow automation initiatives using n8n and Make.com.

Funds Transfer Officer / Cash Officer Fidelity Bank Plc

Managed and reconciled ATM transactions across the branch network, coordinated funds transfer activities, and supported cash operations while maintaining accuracy, efficiency, and customer satisfaction.

Supervised tellers, monitored vault limits, and ensured compliance with secure cash-handling procedures. Conducted quarterly health and safety briefings and fire-safety checks, and worked with internet service providers to resolve network and service disruptions that affected banking operations.

Education

Learning history

University of Benin

B.Sc., Industrial Physics

Bachelor of Science in Industrial Physics with a 3.78 GPA. Located in Edo State, Nigeria.

Great Lakes Executive Education

Postgraduate Program Certificate, Cloud Computing

Completed a postgraduate program in Cloud Computing.

TS Academy

Certificcate, AI & Automation

A 12-module program covering AI fundamentals and workflow automation with Zapier, Make, and n8n, Airtable data management and integrations, chatbot development, AI agents and agentic systems, AI-assisted coding, and AI voice agents. Capstone project: a Reputation and Feedback Intelligence Engine built in n8n that scores customer feedback with the OpenAI API, routes it by severity, drafts replies, and sends real-time Telegram and email alerts.

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