Matias Mokorel
Matias Mokorel

Bilingual Customer Service & Operations Manager

Open to offers · Member since 19 Oct 2026
Location
Key West, United States
Desired salary
Unspecified
Work preference
On-site / Full Time
Experience level
Senior

About

Professional summary

I am a bilingual Spanish-English hospitality and operations professional with more than 16 years of experience in customer-focused environments across the United States and Argentina.

I currently manage kitchen operations and food safety for two busy restaurants in Key West, ensuring consistent service, quality standards, purchasing coordination, and regulatory compliance.

I have strong experience leading high-volume hospitality teams, training staff, mentoring employees, and resolving operational issues in fast-paced settings.

My background includes restaurant ownership, catering, luxury-hotel banquets, resort dining, open-kitchen service, and direct guest interaction with local and international customers.

I bring a practical, hands-on leadership style centered on clear communication, cross-cultural collaboration, food safety, inventory control, vendor coordination, and excellent customer service.

Skills

16 capabilities

Experience

Career history

Chef / Kitchen Manager & Food Safety Manager Viva Argentinian Steak House & The Alamo

I lead daily kitchen operations across two busy Key West restaurants serving local customers and international visitors. I oversee operational workflows, quality standards, food safety compliance, and a clean, organized service environment.

I train team members, coordinate purchasing, address operational issues under pressure, and support consistent guest experiences across both venues.

Chef & Co-owner El Vasco

I created and operated a restaurant serving approximately 120 guests per day in San Martín de los Andes. I managed the restaurant concept, daily operations, purchasing, service, team coordination, and quality control.

I worked directly with customers through an open-kitchen environment while maintaining organized, clean, and efficient service operations.

Head Chef El Refugio Ski Apartments

I managed kitchen and dining-room teams at a mountain resort serving approximately 350 guests per day. I directed food production, guest service, inventory, hygiene controls, and team training.

I also coordinated events and supported efficient day-to-day operations in a high-volume hospitality environment.

Hospitality Professional Hotel Jerome (Auberge Resorts), Aspen Tap / Aspen Brewing Company, and The Whole Empanada

I worked in U.S. hospitality settings in Colorado, including luxury-hotel banquets, open-kitchen service, high-volume food production, and direct customer interaction.

I supported guest service delivery while adapting to fast-paced operational demands and maintaining hospitality quality standards.

Restaurant Owner / Operator Restaurants and Catering Services

I operated restaurants and catering services in Argentina, managing daily business operations, teams, suppliers, clients, safety practices, and service quality.

I developed hands-on experience in business ownership, vendor relationships, staff coordination, customer service, and operational decision-making.

Education

Learning history

Instituto Superior en Cocina Internacional

Restaurant Management, Restaurant Management

Instituto Superior en Cocina Internacional

International Chef, Culinary Arts

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