I am a customer service and technical support professional with over four years of experience in BPO environments. I have supported customers through voice, email, live chat, and Tier 2 escalation channels.
I specialize in resolving customer inquiries, account concerns, order issues, billing questions, technical problems, and service-related escalations. I am comfortable troubleshooting hardware, software, network, and connectivity concerns while guiding customers through clear step-by-step solutions.
I have experience supporting e-commerce, travel, technical support, and marketing operations. My background includes airline reservations, car rentals, order management, cancellations, returns, refunds, payment requests, CRM documentation, and complaint resolution.
I am skilled at maintaining accurate records, meeting service level agreements, and working toward customer satisfaction, quality, and productivity targets. I use tools such as Zendesk, HubSpot, Genesys Cloud, Google Workspace, Microsoft 365, Slack, Zoom, and Canva.
I bring strong written and verbal communication, problem-solving, multitasking, organization, and attention to detail to every role. I am prepared for remote full-time work and can provide flexible coverage across US, UK, and Australian time zones.
