Senior Change Management and Organizational Transformation Consultant

Defined and executed change and adoption approaches for institutional transformation initiatives. Conducted readiness diagnostics, stakeholder segmentation, resistance analysis, behavioral assessments, and impact analysis across roles, processes, and stakeholder groups for BPM adoption and workforce transitions.

Designed engagement strategies, internal influencer networks, adoption KPIs, dashboards, workshops, leader sessions, training activities, pilots, and experiments. Applied ADKAR, COM-B, the Behavior Change Wheel, and behavioral design to build readiness, refine interventions, and sustain organizational change.

Conducted workload, role, and competency analysis for an institutional strengthening study, identifying organizational gaps and improvement opportunities.

Developed and validated job profiles, functions, and competency requirements with leaders and functional teams under public-sector organizational design standards. Facilitated validation sessions and prepared technical reports and recommendations.

Performed workload analysis and validation across assigned organizational units, supporting the redesign and update of functions and role documentation.

Produced technical diagnostics on employee perceptions of the existing functions manual and translated findings into organizational design inputs and recommendations.

Designed and implemented behavior-change interventions to reduce operational risk through diagnosis, targeted messaging, social reinforcement, and iterative testing.

Facilitated workshops with operators and technical teams and evaluated outcomes using pre/post measurement, operational indicators, and qualitative analysis. The intervention was associated with a 28% increase in adoption of priority safety practices and a 22% reduction in operational incidents.

Designed and implemented behavior-change programs across complex public-sector initiatives, including audience segmentation, differentiated messaging, pilots, and A/B tests.

Coordinated with institutional stakeholders and delivery teams to translate behavioral evidence into implementable interventions and communication actions.

Analyzed qualitative and quantitative data to support executive decision-making and identify actionable insights for senior stakeholders.

Translated complex findings into clear, decision-ready outputs and supported leaders with evidence-based recommendations.

MSc in Data Science, in progress.