I am a fluent English-Portuguese hospitality professional with more than four years of experience in guest relations, front-office operations, customer service, and team coordination across luxury hotels and residential hospitality.
I manage guest journeys from check-in through check-out, providing attentive bilingual support to international, VIP, and high-net-worth clients. I communicate clearly, anticipate needs, and handle sensitive situations with discretion and sound judgment.
I have progressive experience leading front-of-house teams, delivering onboarding and daily briefings, coordinating private events, and maintaining high service standards in five-star environments. I am comfortable working independently, prioritizing urgent requests, and collaborating across security, engineering, and other operational teams.
I am skilled in investigating service issues, applying procedures consistently, documenting operational matters, resolving conflicts, and protecting guest experience. My work is guided by attention to detail, privacy, confidentiality, and quality standards.
I am seeking remote contract opportunities in customer support, AI response evaluation, data annotation, or quality review, where I can apply my communication skills, research ability, guideline compliance, and service-focused mindset.
I manage the guest journey at a five-star luxury hotel, including check-in, check-out, and bilingual guest service while maintaining professional service standards.
I respond to international guest requests, anticipate needs, handle sensitive matters discreetly, investigate service issues, and coordinate with internal departments to resolve problems and protect the customer experience.
I led front-of-house operations for the launch of Fasano Tennis Club and supported the growth of the service team from 12 to 25 professionals.
I coordinated VIP logistics, private events, and brand activations for celebrities and international luxury brands. I also delivered onboarding, daily briefings, team coordination, and service guidance to reinforce operational readiness and brand standards.
I managed front-desk guest interactions and check-in/check-out support at a five-star luxury club-hotel, delivering attentive and personalized service.
I resolved guest concerns calmly while applying property policies, confidentiality requirements, and safety procedures.
I supported residential reception operations, high-net-worth resident relations, and access-control procedures in a luxury residential environment.
I coordinated with security and engineering teams to address urgent resident requests, facility issues, and operational needs.
I managed overnight reception and security operations independently for short-term corporate apartments, including night-audit tasks and emergency coverage.
I maintained situational awareness and applied sound judgment to support resident welfare, property security, and operational continuity.
I provided front-desk service, reservations support, and VIP guest relations in a high-volume four-star hotel environment.
I assisted guests throughout their stay while maintaining service quality, professional communication, and efficient reception operations.
Technology Degree, Artificial Intelligence
Technology Degree in Artificial Intelligence, in progress.
Certificate, Leadership & People Management
Leadership & People Management Certificate.
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